Objective
By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL Practices, and the new Value Service Chain that incorporate the core of ITIL version 4.
ITIL v4 Foundation
$2,250.00
This course is designed for anyone who needs an understanding of IT Service Management to help deliver better value to customers. It is appropriate for all IT staff and management, as well as customers who work closely with IT to support business requirements. This course is also designed for students who are seeking the ITIL 4 Foundation certification and who want to prepare for ITIL 4 Foundation exam.
Details
| Class Hours | 24 |
|---|---|
| Exam Cost | $365.00 |
| Vendor | Logical Operations |
| Course Type | Application |
Outline
Module 1: ITIL Overview
Module 2: KEY CONCEPTS OF ITIL
Module 3: THE FOUR DIMENSIONS OF SERVICE MANAGEMENT
Module 4: THE ITIL SERVICE VALUE SYSTEM (SVS)
Module 5: THE ITIL GUIDING PRINCIPLES
Module 6: GOVERNANCE
Module 7: THE SERVICE VALUE CHAIN
Module 8: CONTINUAL IMPROVEMENT
Module 9: KEY ITIL PRACTICES
Module 10: OTHER ITIL PRACTICES
Schedule
Class Start Date: 2022-08-15
Class End Date: 2022-08-18
Class Length: 4 Day(s)
Format: Instructor Led Live, Day Class
Location: In-Person (Columbia location) / Virtual Online
Class Start Date: 2022-09-12
Class End Date: 2022-09-15
Class Length: 4 Night(s)
Format: Instructor Led Live, Night Class
Location: In-Person (Columbia location) / Virtual Online
Class Start Date: 2022-11-28
Class End Date: 2022-12-01
Class Length: 4 Day(s)
Format: Instructor Led Live, Day Class
Location: In-Person (Columbia location) / Virtual Online
Class Start Date: 2023-01-09
Class End Date: 2023-01-12
Class Length: 4 Night(s)
Format: Instructor Led Live, Night Class
Location: In-Person (Columbia location) / Virtual Online
Class Start Date: 2023-01-16
Class End Date: 2023-01-26
Class Length: 8 Day(s)
Format: Instructor Led Live, Day Class
Location: In-Person (Columbia location) / Virtual Online
