ITIL 4 Strategist: Direct, Plan, Improve


This course is designed for individuals continuing their journey in service management, current or aspiring ITSM managers, managers of all levels involved in shaping direction and strategy or developing a continually improving team and existing ITIL qualification holders wishing to continue developing their knowledge.

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Course prices indicate course tuition and books only.


This course provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization with a strong and effective strategic direction. The course covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.


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Logical Operations

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Module 1: Understand the Key Concepts of Direct, Plan & Improve

Module 2: Scope of Direction and Planning

Module 3: Governance, Risk and Control (GRC) in DPI

Module 4: Continual Improvement

Module 5: Communication and Organizational Change Management (OCM)

Module 6: Measurement and Reporting

Module 7: Directing , Plan and Improve Value Streams and Practices


Please contact us for dates