ITIL 4 Strategist: Digital and IT Strategy


This course would most likely suit individuals continuing their journey in service management, ITSM managers and aspiring ITSM managers, ITSM practitioners who are responsible for managing and integrating stakeholders and those focusing on the customer journey and experience. This course is also helpful for individuals who are responsible for fostering relationships with partners and suppliers and existing ITIL qualification holders wishing to develop their knowledge.

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Course prices indicate course tuition and books only.


This course is designed to take practitioners and organizations on a digital strategy journey. The course is modelled to move from ?vision? through to ?actions? and is about creating sustainable, digital momentum; this fulfils the enterprise?s evolution into a digital enterprise and enables business value co-creation. The guidance also highlights four key capabilities to develop a holistic, digital capability framework: digital leadership, managing innovation and emerging technologies, risk management and structuring a digital enterprise.


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Logical Operations

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Module 1: ITIL Guiding Principles to All Aspects of Digital and IT Strategy

Module 2: Leverage Digital Strategy to React to Digital Disruption

Module 3: Relationship between Concepts of Digital and IT Strategy, Service Value System and Service Value Chain

Module 4: How an Organisation Uses Digital and IT Strategy to Remain Viable in Environments)

Module 5: Strategic Approaches by Digital and IT to Achieve Customer/Market Relevance and Operational Excellence

Module 6: Risks and Opportunities of Digital and IT Strategy

Module 7: Steps and Techniques Involved in Defining and Advocating for Digital and IT Strategy

Module 8: Implementation of a Digital and IT StrategyT


Please contact us for dates